Terms of Service

Last updated: November 11, 2026

These Terms of Service ("Terms") apply to your use of earforcepup.com (the "Site") and to any purchase you make from us. The Site is operated by EarForce Pup, based in Mississauga, Ontario, Canada ("EarForce Pup", "we", "us" or "our"). By visiting the Site or buying from us, you agree to these Terms. If you don't agree, please don't use the Site. Our Shipping Policy, Returns & Refund Policy and Privacy Policy form part of these Terms.

Online store terms

You must be at least the age of majority where you live to place an order, or have the permission of a parent or guardian who agrees to these Terms. We sell to customers with shipping addresses in the United States only. You may not use the Site for any illegal or unauthorised purpose, or transmit any worms, viruses or harmful code.

Our store and Shopify

Our store is hosted by Shopify Inc., which provides the e-commerce platform we use to sell our products. Payments are processed by third-party payment providers. Your use of their services may also be governed by their own terms.

Products and descriptions

We try to describe and show our products as accurately as possible. Colors may look slightly different on different screens. Product measurements, size ranges and weights are approximate. The noise reduction rating shown for PAWSHHH (SNR 29 dB) is a manufacturer lab rating; real-world reduction varies with fit, head shape and coat.

Orders, pricing and availability

All prices are in US dollars. Prices and availability can change without notice. We may limit quantities, refuse or cancel any order, for example if a product is out of stock, if we suspect fraud, or if an order appears to be placed by a reseller without a wholesale agreement. If we cancel an order after you've paid, we'll refund you in full.

Pricing and other errors

Occasionally the Site may contain errors, such as a wrong price, description or availability. We reserve the right to correct any error and to cancel orders affected by an obvious pricing error, even after an order has been placed. If that happens, we'll contact you and refund any payment in full.

Shipping, returns and refunds

Shipping times and costs are described in our Shipping Policy. Returns, refunds, exchanges and defect replacements are described in our Returns & Refund Policy, including our 60-day money-back guarantee.

Product use and safety

PAWSHHH is passive hearing protection for dogs. Please read and follow the fitting guide and safety guidance included with your order. In particular:

• Always supervise your dog while they wear PAWSHHH. Don't leave it on a dog who is alone or crated unsupervised.
• Choose the right size and fit it so it's snug but comfortable. Nothing should press on your dog's throat, and your dog must be able to pant and breathe freely.
• Introduce it gradually, take regular breaks during long use, and check for rubbing, redness or heat around the ears.
• Remove it immediately if your dog shows distress or discomfort.
• Keep it away from chewing. Chewed parts can be a choking hazard.

PAWSHHH is a comfort aid. It is not a medical device or a medical treatment, and it is not a substitute for veterinary care. It does not treat or cure anxiety. If your dog has severe noise anxiety or a medical condition, talk to your vet.

Third-party links

The Site may link to third-party websites, such as research sources on our Hearing Science page. We don't control those sites and aren't responsible for their content, accuracy or practices.

Your submissions

If you send us comments, ideas, suggestions or stories, you agree we may use them without payment to you. If you submit a story and photo and give us permission to publish them, you confirm you have the right to share them and that we may publish them on earforcepup.com. We won't publish anything without that permission. You agree not to submit anything unlawful, abusive or that infringes anyone's rights.

Personal information

Your submission of personal information through the Site is governed by our Privacy Policy.

Prohibited uses

You may not use the Site to break any law; to infringe our intellectual property or anyone else's; to harass or harm others; to submit false or misleading information; to upload malicious code; to collect others' personal information; to spam, phish or scrape; or to interfere with the Site's security or operation.

Intellectual property

The Site and its content, including text, images, logos, the EarForce Pup name and the PAWSHHH name, belong to EarForce Pup or our licensors. You may not copy or use them without our written permission, except to share links to our pages.

Disclaimer of warranties

Except as stated in our Returns & Refund Policy and as required by law, the Site and our products are provided "as is" and "as available". We don't promise that the Site will be uninterrupted or error-free, or that any product will produce a particular result for every dog. Every dog is different.

Limitation of liability

To the fullest extent permitted by law, EarForce Pup and its owners, staff and suppliers will not be liable for any indirect, incidental, special or consequential damages arising from your use of the Site or our products. Our total liability for any claim related to a product will not exceed the amount you paid for that product. Some jurisdictions don't allow certain limitations, so some of these may not apply to you. Nothing in these Terms limits rights you have under consumer protection laws that can't be excluded.

Indemnification

You agree to indemnify and hold harmless EarForce Pup from any claim or demand, including reasonable legal fees, made by a third party because of your breach of these Terms or your violation of any law or the rights of a third party.

Severability and termination

If any part of these Terms is found to be unenforceable, the rest stays in effect. We may suspend or end your access to the Site if you breach these Terms. Sections that by their nature should survive termination will survive.

Entire agreement

These Terms, together with the policies linked above, are the entire agreement between you and us about the Site and your purchases, and replace any earlier agreements.

Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict-of-law rules. You and we agree to the jurisdiction of the courts of Ontario, except where the consumer protection laws of your place of residence give you the right to bring a claim where you live.

Changes to these Terms

We may update these Terms from time to time by posting a new version on this page. Changes apply to orders placed after the update. Please check this page regularly.

Contact us

EarForce Pup, Mississauga, Ontario, Canada
Email: earforcepup@gmail.com