Shipping Policy

This Shipping Policy explains how EarForce Pup ("we", "us") ships orders placed on earforcepup.com. EarForce Pup is based in Mississauga, Ontario, Canada. We sell to customers in the United States only, and all prices are in US dollars (USD). Questions? Email earforcepup@gmail.com.

Where we ship

We ship to addresses in the United States only, including PO boxes. We don't ship to APO, FPO or DPO military addresses at this time. If you enter an address outside the United States, checkout won't be able to complete the order.

Processing time

Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed on a weekend or holiday start processing on the next business day.

Delivery time

Orders ship internationally from our manufacturing partner with tracked delivery. Once shipped, delivery usually takes 5–9 business days. In total, most orders arrive 6–11 business days after you place them. These are estimates, not guarantees. Carrier volumes, weather and holidays can add time.

Shipping costs

• Through November 30, 2026: free shipping on all US orders.
• From December 1, 2026: a flat rate of $6.99 per order, and free shipping on orders of $75 or more (after discounts), so 2-packs and 3-packs always ship free.

The shipping cost for your order is always shown at checkout before you pay.

Tracking your order

When your order ships, we email you a tracking number and link. Tracking can take 1–3 business days to show its first scan. If you can't find the email, check your spam or promotions folder, or contact us.

Delays

If your tracking hasn't updated for a few days, it usually means the parcel is moving between carriers or through a sorting hub. Please check the tracking link first. If your order is more than 3 business days past the latest estimated delivery date, email us with your order number and we'll look into it with the carrier.

Lost packages

If your tracking shows no movement for 15 business days, contact us with your order number. We'll open an investigation with the carrier and, at your choice, send a free replacement or give you a full refund. If tracking shows your parcel as delivered but you can't find it, please check with neighbours and your local post office first, then contact us within 7 days of the delivery scan so we can help.

Damaged items

If your PAWSHHH arrives damaged, email us within 7 days of delivery with your order number and a photo of the damage (and of the packaging, if possible). We'll send a free replacement. You don't need to return the damaged item unless we ask.

Wrong or incomplete addresses

Please double-check your shipping address at checkout. If you spot a mistake, contact us within 12 hours of placing your order and we'll update it if the order hasn't shipped yet. Once an order has shipped we can't change the address. If a parcel is returned to us because of an incorrect or incomplete address, we'll reship it once you confirm the correct address. A shipping charge may apply for reshipment.

Contact us

EarForce Pup, Mississauga, Ontario, Canada
Email: earforcepup@gmail.com
We reply within 1–2 business days, Monday to Friday.