Returns & Refund Policy

We want PAWSHHH to work for you and your dog. If it doesn't, our 60-day money-back guarantee has you covered. This Returns & Refund Policy applies to orders placed on earforcepup.com by customers in the United States. EarForce Pup is based in Mississauga, Ontario, Canada.

Our 60-day money-back guarantee

You have 60 days from the date your order is delivered to request a return for a refund. That gives you time to try PAWSHHH through a real fireworks night, storm or loud event.

How to start a return

1. Email earforcepup@gmail.com with your order number and the reason for your return.
2. We'll reply within 1–2 business days with return instructions, including where to send the item.
3. Pack the item securely and send it using a trackable service. Keep your tracking number.

Please don't send items back without contacting us first. Returns sent without instructions may be delayed.

Condition of returned items

To qualify for a refund, returned items must:

• include all parts (both cups, all straps and buckles) and, if you still have it, the retail box
• be cleaned, following the care instructions included with your order
• not be chewed or otherwise damaged beyond normal use

If an item comes back chewed, damaged or with parts missing, we'll contact you before deciding on a refund. We may offer a partial refund in that case.

Refunds

Once we receive and inspect your return, we'll email you to confirm it's approved. Approved refunds are issued to your original payment method within 5 business days of approval. Your bank or card provider may take a few extra days to show the refund on your statement.

Return shipping costs

• Defects, damage in transit or our mistake (for example, we sent the wrong size or color): we cover return shipping, or we'll replace the item without needing it back.
• Change of mind (including deciding PAWSHHH isn't right for your dog): you cover the cost of return shipping. Original shipping charges are not refundable.

Size exchanges

If you chose the wrong size, we'll exchange it for the other size (Regular or Large). Please contact us first with your order number and your dog's head measurement so we can confirm the right fit. Exchanges follow the same condition rules as returns.

Defective products

If your PAWSHHH develops a defect in materials or workmanship within 12 months of delivery, we'll replace it free of charge. Email us your order number, a short description and a photo or video of the problem. This doesn't cover damage from chewing, accidents, misuse or normal wear.

Damaged or wrong items on arrival

If your order arrives damaged or isn't what you ordered, email us within 7 days of delivery with a photo. We'll send a replacement at no cost. See our Shipping Policy for details.

Chargebacks

If there's a problem with your order, please contact us before you file a chargeback with your bank. We reply within 1–2 business days and we'll make it right. Most issues are resolved much faster by email than through a chargeback.

Contact us

EarForce Pup, Mississauga, Ontario, Canada
Email: earforcepup@gmail.com
We reply within 1–2 business days, Monday to Friday.